Privacy policy

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide in any other way. This includes personally identifiable information: name; home address; email address, telephone number and, for staff, CVs. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

Why do we collect information?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How we collect information?

We collect personal information you give us such as your name, address and email address and (for staff) your CV when you contact us using the reply forms on this website, via your email, by telephone or by post. Your personal information will be used for the specific reasons stated below only.

How do we store, use, share and disclose our site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

Any data stored by Hilevel Care, whether clients or staff, is treated with strict confidence and will not be disclosed to a third party unless permission has been given by the individual or the individual's authorised representative

How do we communicate with our site visitors?

We will respond to your communications with us regarding our services. We may also contact you to poll your opinions through surveys or questionnaires, or to send updates about our company. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do we use cookies?

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site. Our website host uses cookies for important reasons, such as:

To provide a great experience for our visitors and customers.
To identify our registered members (users who registered to your site).
To monitor and analyze the performance, operation and effectiveness of the platform.
To ensure the platform is secure and safe to use.